The 10-Year Municipal Housing and Homelessness Plan aims to end chronic homelessness in the area by 2023. Chronic homelessness is defined as being homeless for a period of six months within the past year, either continuously or episodically. In 2015,
the local services for homeless people changed focus from maintaining people in homelessness by enabling long-term emergency shelter-use to ending homelessness through permanent housing solutions. Since then, there has been a 17 per cent reduction in shelter-bed demand.

To date, under the Housing First program, 197 formerly homeless households have been housed in permanent housing with supports.

In 2016, the City facilitated the introduction of a pilot Street Outreach Program, led by Home Base Housing and with the assistance of volunteers and staff, Correctional Service of Canada, Addiction and Mental Health Services-KFL&A, Youth Diversion, Street Health, and Salvation Army. Starting in the summer of 2016, teams of workers began sweeping the city’s streets and parks to locate, engage and provide water, food, blankets and other harm-reduction supplies to people who are living unsheltered in the rough or who are at imminent risk of homelessness. This initiative has successfully informed people about and connected them to needed services.