Libraries are responsible for providing equal service to all users, though not all users have the same information needs, making equal service a tough endeavor. Librarians should carefully learn about their community when planning programs and services so that users have relevant information available to them at their local library. One user group in particular, however, requires special attention, as their information needs are very different from most. Homeless and low-income users deserve the same access to information and services through their local library, but literature suggests that this audience is more difficult to reach, despite their strong need for information about day-to-day survival.