People who face multiple disadvantages (re: poverty, criminalization, discrimination, addiction, health/mental health, disabilities) make up the majority of the homeless shelter population on a daily basis. This group challenges practitioners and existing service structures, and the author shows how these challenges shape (1) collaboration with “complex-need” clients, (2) triage and case prioritization, and (3) assessments of housing readiness. Pulling from policy and organizational document analysis as well as 20 in-depth interviews with emergency shelter practitioners, the author argues that institutional recognition of people’s “complicated” needs translates into tighter regulation and/or decreased support.
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The Canadian Observatory on Homelessness is the largest national research institute devoted to homelessness in Canada. The COH is the curator of the Homeless Hub.
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About UsCanadian Observatory on Homelessness
The Canadian Observatory on Homelessness is the largest national research institute devoted to homelessness in Canada. The COH is the curator of the Homeless Hub.
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