This inquiry used an action research methodology to engage a youth emergency homeless shelter (YES) in Peterborough, Ontario, around better supporting their clients. Through this inquiry, the following research question was explored: What strategies can YES adopt to strengthen rapid rehousing, while still addressing the complex needs of clients? To address this question, four youth clients, eight YES shelter staff, and three individuals from an external stakeholder group were consulted via interviews and one focus group. The study came to the conclusion that youth clients need additional supports when searching for housing; YES could change its internal shelter structure, youth clients need support when in their housing, and the entire system should prioritize youth homelessness. These conclusions provided the basis for nine recommendations to be shared with the organization. 

Key words: youth homelessness, emergency shelters, organizational change.