This toolkit provides an overview of performance measurement 101, including how to design a system and build it from scratch, using data to manage or change a homeless system, and understanding and implementing system-level performance measurement.  

The following topics are covered:  

Chapter 1: Performance Measurement 101: What Is Performance Measurement and Why Is It Important?

Chapter 2: Outcome Logic Models: A Key Performance Measurement Concept

Chapter 3: Building a Performance Measurement System for Your Program: How to Design a System and Build It From Scratch 

Chapter 4: Performance Measurement as a Management Tool for Your Community: Using Results to Manage or Change a Homeless System

Chapter 5: Measuring Big Change: How Will We Know When We End Homelessness? Understanding and Implementing System-Level Performance Measurement.