Direct service staff work daily to support clients in solving complicated issues, navigate multiple services and sectors, manage large case loads, while fulfilling their agency’s mandate and deliverables. High levels of stress is common in these positions, sometimes leading to burn-out, workers leaving, increased sick days, as well as other health issues. As managers and organizations there are some key best practices that can be put in place to encourage workplace health and wellbeing, maintain staff, ensure continued client care, and achieve organizational goals.