Fragmentation is the least desirable state for a human services sector. It refers to agencies and organizations operating as individual entities without contact or communication between each other. This means people must continually retell their stories and struggle to access services.
For many years, we have tried a “one-size-fits-all” approach to ending homelessness, not recognizing the diversity of the population. “This broad-based response meant those clients with complex needs, or those groups of people within the homelessness population requiring a specific response (e.g. people leaving the prisons, Mental Health clinics or Juvenile Justice centres) often went around the crisis system for piecemeal assistance rather than being supported on a pathway out of homelessness…This lack of system connectedness reinforced entrenched homelessness amongst many in the homelessness population” (Lake, 2005, p. 2).