Purpose
To examine healthcare service development needs for persons experiencing homelessness from the perspective of frontline staff at a homeless shelter in Montreal, Quebec.
Design
Qualitative descriptive design.
Methods
Purposive sampling, semi-structured interviews with frontline shelter staff (nā=ā8), and thematic analysis.
Findings
Themes included: 1) Challenges meeting healthcare service needs in a shelter environment. 2) Visions for improving healthcare services while accounting for health issues and barriers to care. 3) Participantsā own knowledge gaps around health and healthcare services.
Conclusions
Future research should emphasize this groupās crucial role in homelessness healthcare services development.