Follow-up Support Workers assist clients in maintaining their housing by providing ongoing support services and facilitating access to additional mainstream services or services specific to Aboriginal peoples.
To help clients set and achieve goals, the Follow-up Support Workers use the Specific Measurable Achievable Realistic Timeline (SMART) approach. This helps clients identify their goals, how they can be addressed and make a realistic plan with an attached timeline. The Follow-Up Support Workers assist the client to meet their goals and access needed resources through referrals.
Follow-Up Support Workers ideally would have relationships with other agencies and organizations to provide any type of support a client lacks.
Team Leads and Follow-Up Support Workers are also able to work directly with landlords and respond quickly to their concerns