This report was created to capture the learning of the STEP Home program as it relates to supporting people experiencing persistent homelessness to secure access and connections to community services. Highlighted are the types of services frequently accessed by STEP Home participants, success strategies in accessing services, and challenges. Based on information gathered through interviews with 15 STEP Home staff in six agencies, recommendations were drafted in the areas of: promoting accessible services, building relationships, strengthening collaboration and partnerships, formalizing flexible services, and creating opportunities for social inclusion.
